POSITION: Quality Assurance Officer

DEPARTMENT: Academic Affairs

REPORTING STRUCTURE: Vice President, Academics Affairs or Designate


Reporting directly to the Vice President of Academic Affairs or his/her designate, the Quality Assurance Officer is responsible for providing professional administrative and operational support for academic compliance and overseeing quality assurance functions such as reviewing, monitoring, reporting of curriculum, academic performance and instructional excellence as well as performance on institution-wide performance indicators. Central to this position is the continuous improvement of the students’ academic experience.


  • Maintains key academic publications such as manuals, handbooks, policies, procedures, systems and quality assurance guide.
  • Supports curriculum and instruction review and monitoring.
  • Supports programme review, monitoring and substantive changes. Contributes to the development, maintenance and implementation of academic policies and procedures.
  • Advises the Academic Affairs Leadership Team on matters relating to Quality Assurance and Enhancement to protect quality and standards and the institution’s good name and reputation.
  • Develops quality assurance processes and structures that will withstand quality assurance audits/accreditation.
  • Assists with gathering, analysing and evaluating student feedback data and using it to improve instruction.
  • Assurance/Accreditation Team responsible for the drafting of annual reports for national, regional and international bodies as required.


Bachelor’s Degree in Organisational Leadership or in a related area.


Minimum of 5 years of administrative experience required, preferably in a higher education or training setting. Must have the ability to manage key academic publications and navigate data in a College Management System. Experience in preparing policies, procedures, reports and guidance documents is mandatory. Excellent written and oral communication skills and well-developed interpersonal skills are key. Proven ability to manage a significant workload under pressure as well as to prioritise effectively. An active listener, with the ability to work on own initiative, including the ability to know when to confer with others.

  • Outstanding written and oral communication skills.
  • Excellent organisational skills and keen attention to detail.
  • An ability to interact with individuals at all levels of the organisation, including board directors, senior executives, administrators, faculty, staff and students, in a warm and professional manner.
  • Excellent team player and problem solver; self-starter; excellent written and communications and presentation skills; and outstanding ability to troubleshoot.


This position may occasionally require working hours before or after the standard workday, as needed.